Any Problem?

We want to make sure your event is the very best it can be. We want to make you a customer for life. If you do encounter any problems, Please contact us immediately at 401-372-7292.

Privacy

Your privacy is important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed.

Delivery

For most customers, Free Delivery is included with your rental within 15 miles from our Warwick location. In some cases, you may be within 15 miles of our location, but in a zip code that takes longer to reach. In those cases, there may be a delivery charge. Contact us for delivery charges.

Sales Tax

Rental fees do not include sales tax of 7%.

Additional Fees

We charge an additional fee when water is used on a dry unit. This fee is for clean up and drying of the equipment that WAS NOT rented as wet.

How do I reserve a unit?

Call us at 401-372-7292 to speak to a Your Favorite inflatables representative or by booking through our website at www.yourfavoriteinflatables.com .

What are the delivery hours?

Deliveries are between 7 AM and 8 PM. These times may change under certain circumstances.

How long is the rental for?

The standard rental of the inflatable is between 12pm to 7am the following day. When booking online the “start” time is the time we will have it set-up by. We can arrive up to 30 hours prior to the rental to set-up, times vary depending on our schedule but if an earlier set-up time is necessary, we will call a day ahead to confirm someone will be home to accept delivery.

Are the inflatables safe?

Yes, they are designed with safety first. They are made from a fire retardant material with safety netting all around. If you follow the rules provided, these units are very safe. All safety rules and guidelines will be reviewed prior to use. All units will be staked into the ground for safety; if the unit will be set up on concrete please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.

How much room will I need?

Depending on which unit you rent, the space will vary. Click on the unit you would like to rent to see the dimensions. We will also discuss this with you prior to your rental.

What happens if I need to switch my unit because I ordered the incorrect size?

If you switch 7 days prior to delivery, then no charges will be made.

If you switch less than 7 days, but before delivery, there may be a charge depending on the popularity of a unit. Units that are often booked every weekend, may incur a charge since now we’ve lost revenue on something that is normally guaranteed.

If you switch after delivery has been made, you will be charged the full amount of both units. This is because of lost of potential revenue, delivery, cleaning and pick-up of previous unit. Then cost incurred with delivering, cleaning and pick-up of new unit.

What is rain policy?

If rain is in the forecast, we ask that you wait until at least 24 hours before your event, before you cancel your event in order to receive a refund of your deposit. If you cancel prior to that, then your deposit will be held until your future event. New England weather is very unpredictable and can change drastically within 12 hours.

However, once the unit has been delivered, NO REFUND will be made. If you suspect bad weather, we ask that you cancel prior to delivery, or have an alternate indoor space available.

What is high wind policy?

In the case of high winds upon delivery, a representative will determine if it is safe to setup the unit. If this occurs, you will be released from any financial responsibility.

A representative may reach out to you in the days leading to your event to let you know of the possibility of a cancelation. Actual cancelation will be determined the morning of the event since wind conditions can change by the hour.

Do you deliver in our area?

Call us to find out if we are able to deliver in your area and for current pricing.

What type of payments do you accept?

We accept cash, business check, MasterCard, Visa, American Express, Discover and even PayPal.

Do I need to pay a deposit.

Yes, a deposit is required, and the amount is 25% of your rental. You may pay with Visa, MasterCard, American Express or Discover on our website or by phone. The deposit is non-refundable. However, if cancellation is done over 7 days before your rental, it will be refunded. If cancellation is done within 7 days of your rental, it will only be refunded due to bad weather. Bad weather cancellation will be determined no earlier than 24 hours from your event. This is because New England weather forecast changes frequently.

What if I do not have electricity?

Electricity is required to power the blower units. We provide extension cords. The blowers are very efficient (about 14 cents an hour) to operate. If you do not have power available, we offer generator rentals as well.

How far in advance do I need to order?

Rental is on a first come first served basis. It is wise to get your reservations in early to be guaranteed your inflatable is available. We suggest 2-4 weeks prior to your event. If you do have last minute needs, we will do our best to accommodate you.

Can you provide us a copy of your insurance?

Yes, we can provide you with a copy of our insurance along with an endorsement in the event it is for a city, school or club. Additional charges may apply for endorsements.

Can you set-up in parks?

We are one of the preferred vendors to serve Rhode Island Parks. Please call the Parks and Recreation Office to see what is required. Keep in mind all parks do not have power and will require the rental of a generator. Note, there will be a park fee. This is due to the time restrictions park rentals pose on us. 

Can I pickup an inflatable?

We prefer to deliver all products, so we can place them in an area that allows children to play safely, and ensures the product will not be damaged. Our prices include delivery and setup. Please call us with any questions.

Still have questions?

Call or Write: 401-372-7292 or info@yourfavoriteinflatables.com